Left Continue shopping
Your Order

You have no items in your cart

You might like...
£6.99
We aim to complete all local deliveries on the day selected at checkout. Nationwide shipping dispatched same day if placed before 1pm Mon - Fri.

Delivery and Returns

DELIVERY

Lancaster's Local Delivery

Our traditional delivery service for local delivery, especially of heavier products, costs £4.99 to all areas.

We currently deliver Monday - Saturday between 8am - 4pm. Please be aware that delivery times can be affected by Low Traffic Neighborhoods and School Street schemes.

We have a 'pick a day for us to work towards' system in place during checkout. This lets us know when it would be best to deliver to you. It is not a guarantee or confirmation, although it is usually achievable. 

We aim to get all orders to customers within 2 - 5 working days of the order being placed. 

Bulk products such as top soil or sand must be arranged over the phone after purchase as they are delivered via crane lorry.

Delivery to docks and marinas, Central East, North or Inner London are usually made on a Saturday, the driver will contact you via text or telephone on the preceding Friday.

Please place orders to docks and marinas by Wednesday of the same week to guarantee delivery the same week.

Due to our vans being open backed, most items that are delivered to flats/apartments will have to be collected from the front of the premises.

Orders will be carried through properties at the drivers discretion.

The map below shows the local areas that we currently deliver to. 

Nationwide Shipping

Nationwide shipping covers any UK mainland area outside of those shown in the map above.

This is only available for orders below 10kg.

We ship all of our orders using Royal Mail.

We offer rates between £4.99 and £8.99 based on weight, which are calculated at checkout. You will then be given an option to chose between Royal Mail Tracked 24 or 48. 

Any order that contains a bladed item will be sent using the Royal Mail age verification service.

    Orders placed Mon - Fri before 1pm will be shipped same day where possible. Orders placed over the week will be shipped on the next working day.

    All orders are shipped using recycled, recyclable or compostable packaging. 

    Collection

    Collection is available same day and usually within 1 hour, though please allow for a short delay at busier times.

    RETURNS

    We can offer returns on all non-perishable products if they are in a sellable condition upon return.

    If items need to be collected, we implement a return cost of up to £4.99, which varies depending on the products and area.

    The customer is liable to pay for returns via courier or post. 

    Items can be returned to store to avoid a returns fee. A receipt is generally required, however if you have notified us ahead of your visit, we can usually confirm which member of staff served you & accept return without receipt.

    If conditions are met, items will be eligible for refund, exchange or store credit.

    Turf, Christmas trees, cut flowers and other perishable products cannot be returned.

    Plant Returns

    We always aim to provide the best plants to our customers and try to match the product images as much as we can. Nature, however, has other plans and plants will often have natural variations or (rarely) be hit with disease.

    If you wish to return a plant, please let us now as soon as possible after delivery. We will not accept the return of plants after 7 days.

    Plants must also be cared for whilst they are in your possession. Returns cannot be processed for plants that are in a non-sellable condition, unless the condition was caused by disease, fungus or rot that we agree originated in our shop. 

    If you believe it has been damaged during transit, we will require photo evidence. 

    Plant return costs are subject to the same rules as other products. 

    Refunds are given at our discretion after examination by one of our team.