Delivery and Returns
Lancaster's Local Delivery
Our traditional delivery service for local delivery, especially of heavier products.
We currently deliver Monday - Saturday between 8am - 4pm. Please be aware that delivery times can be effected by Low Traffic Neighborhoods and School Street schemes.
Delivery usually occurs 2 - 6 working days after completion of purchase, which is dependent upon on area and the type of product. Next day/same day delivery can often be arranged for most orders, please call us to find out.
Bulk products such as top soil or sand must be arranged over the phone after purchase as they are delivered via crane lorry.
Delivery to docks and marinas are made on either Friday or Saturday. Deliveries to Inner and North London are usually made on a Saturday, the driver will contact you via text or telephone on the preceding Friday.
The map below shows the local areas that we currently deliver to.
Nationwide shipping covers any UK mainland area outside of those shown in the map above.
This is only available for orders below 10kg and uses a third party courier.
For this we offer two rates. £4.99 for items under 2kg and £6.99 for 2kg - 10kg.
Orders will be shipped as soon as possible, usually same or next day, with tracking information provided via email.
We try to use recycled, recyclable or compostable packaging where possible.
Collection is available same day and usually within 1 hour, though please allow for a short delay at busier times.
We can offer returns on all non-perishable products if they are in a sellable condition upon return.
If items need to be collected, we implement a return cost of up to £4.99, which varies depending on the products and area.
The customer is liable to pay for returns via courier or post.
Items can be returned to store to avoid a returns fee. A receipt is generally required, however if you have notified us ahead of your visit, we can usually confirm which member of staff served you & accept return without receipt.
If conditions are met, items will be eligible for refund, exchange or store credit.
Turf, Christmas trees, cut flowers and other perishable products cannot be returned.
We always aim to provide the best plants to our customers and try to match the product images as much as we can. Nature, however, has other plans and plants will often have natural variations or (rarely) be hit with disease.
If you wish to return a plant, please let us now as soon as possible after delivery. We will not accept the return of plants after 7 days.
Plants must also be cared for whilst they are in your possession. Returns cannot be processed for plants that are in a non-sellable condition, unless the condition was caused by disease, fungus or rot that we agree originated in our shop.
If you believe it has been damaged during transit, we will require photo evidence.
Plant return costs are subject to the same rules as other products.
Refunds are given at our discretion after examination by one of our team.